Queueing Calculator Please provide the following information about your process then press the Calculate or Create Report button: Who do you serve? (e.g. customer, patient) The arrival process is called: (e.g. arriving, applying) What do you call the server? (e.g. employee, technician) The process of serving is called: (e.g. issuing, treating) (press this button to update wording below) Number of employees answering questions Average rate of customers arriving (λ) Average rate/capacity for answering questions (μ)    Per Second Minute Hour Day Week Month Year Decade Century   Service Time Distribution Exponential Constant General     Show Results in Time Units of: Seconds Minutes Hours Days Weeks Months Years Decades Centuries      Results Decimals: Set working Minutes per Hour to: Perform Cost Analysis  Cost of an employee per minute:       Cost of a customer wait per minute: